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TERMS AND CONDITIONS  

· Confirmation:  Direct Reservations are confirmed through full payment before the Option Date.  For bookings thru Online Travel Agents or External Booking Engines, reservations shall follow published terms and conditions on the time of transaction.

· Option Date: All Direct Reservations will be given an Option Date or deadline for payment, normally, 7 days after the booking is made in the low season and 48 hours in the high season. Extension of the Option Date is subject to absence of waitlisted bookings.

· Automatic Cancellation and No Show: Failure to settle payment prior to deadline cancels the reservation completely or a fraction of the reservation that is not settled.  Cancellation policy is based on season and number of days of cancellation before the booking dates:

Low Season:  50% will be charged for cancellations no less than 30 days before the booking dates. Cancellations less than 30 days are charged full.

High Season: 50 % will be charged for cancellation no less than 60 days before the booking dates. Cancellations less than 60 days are charged full.

Peak and Super Peak Season: 50 % will be charged for cancellation no less than 75 days before the booking dates. Cancellations less than 75 days are charged full.

In all cases, the balance will not be refunded but may be used as store credit within 1 year from original booking.

No shows will charged full amount of the booking.

· Force Majeure:  The resort is not liable and shall not owe any compensation or damages if it is unable to fulfill its contractual obligations due to force majeure, or if the Guest suffers damage as a result of a force majeure event. For the purposes of this clause, "force majeure" shall mean all facts and circumstances which the Resort could not reasonably foresee or prevent, such as, for example, natural or nuclear disaster, war or the threat of war, terrorist activities or the threat thereof, strikes, floods, fires, etc.  Please make sure that you have Travel Insurance to cover such events.

In case of force majeure, guests are required to contact the resort to give the background of the force majeure, otherwise it will be treated as no show. Treatment  of booking in case of force majeure with prior notice from guest will be based on seasons and subject to consideration (applicability of force majeure on cancellation of booking) and approval by management::

Low Season:  70 % of the amount of the booking may be used within 6 months from original booking  subject to availability and prevailing rates.

High Season: 50 % of the amount of the booking may be used within 6 months from original booking  subject to availability and prevailing rates.

Peak and Super Peak Season: 50 % of the amount of the booking may be used within 6 months from original booking  subject to availability and prevailing rates.

In all cases, no amount will be refunded but may only be used as store credit.

· Change of Dates: For change of dates, only 50 % percent of the booking amount will be retained for changes made 30 days before the original date in the low season, 60 days in the high season and 75 days in peak and super peak.   Changes are also subject to room availability and applicable rates.

·Unregistered extra guest. No more than 3 persons are allowed to stay at any room. All guests are required to register on arrival. Registered guests are prohibited from allowing non-registered guests from staying in their rooms beyond 9 pm. Any additional unregistered guest found in a guest room between 9pm and 12 am will incur a penalty charge of per person. Such fees will automatically be added to the relevant registered guest account, for payment prior to departure. This is for the security of the relevant guest,  the resort and its other guests and property.

· Policy on Cash Deposit or Credit Card Preauthorization upon Check In:  WaterColors reserves the right to collect, either through credit card pre-authorization or cash, a minimum of PhP 5,000 (or any currency cash equivalent) per room per night (maximum of 2 nights) as deposit for incidentals, loss or damage incurred during the use and stay in our facilities.* The amount may be refunded fully, offset against actual charges (in case of cash deposit) or replaced by credit card transaction with actual charges (in case of credit card pre-authorization) upon check out.

*Charges may cover Food and Beverage bills, mini-bar consumption, room service bills, sports and activities, and other incidentals that were charged to room, lost or damaged items such as room key, dryer, torch, umbrella, glass bottle, glasses and coasters, baskets / trays, oil burner, towels and linens (especially from henna tattoo stains), and the in-room iPad mini.

What is Credit Card Pre-authorization?

Pre-authorization of your credit card is technically an amount "hold" on your credit by a merchant who has initiated a charge, but not completely processed it. It temporarily reduces one's credit card limit, but it is NOT a transaction charge and will not be reflected in one's credit card statement.  Depending of one's credit card bank's set up, the pre-authorized amount will drop off typically between 5 to14 days. 

When the merchant actually completes the charge process, the pre-authorization amount will be replaced by an actual charge debited from your card.

Important points:

  • We only accept credit cards for pre-authorisation.
  • We swipe your credit card at check in to ensure you have enough  funds to settle your final bill and we hold this amount throughout your stay. No money is taken from your credit card but it will show as a 'Pending Transaction'.
  • The authorisation of your card will last the length of your stay and it will take 5 to 14 days after your departure to be released.
  • You can use the same or different card to pay your final bill.

· Check In & Check Out Regulations: Check out time is 11:00 am. Check in time is 2:00 pm.

· Agreement with Terms and Conditions: Booking signifies agreement with all the terms and conditions herein specified.

· Terms and Conditions are subject to change without prior notice.

 

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